Key skills
SalesforceCommunication
About this role
Role Overview
- delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for deposit products
- assisting both internal and external customers with questions and problem resolution for deposit products via phone or through automated systems
- account check back, as well as providing information, research and problem resolution for Checking and Savings accounts, ATM/Debit cards, Safe Deposit Boxes, and other deposit and customer related issues
- Process Reg E forms, death certificates, and inactive notices
- Add and check back automatic transfers to the core system
- Maintenance debit cards
- Maintain thorough understanding of all procedures and applicable regulations
- monitor reports, complete service requests and perform routine account/customer maintenance
- perform special projects as assigned
Requirements
- High School Diploma or GED certificate required
- Associate’s degree preferred
- 1-year of banking experience preferred
- strong customer care skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Ability to prioritize tasks and meet designated deadlines
- Strong knowledge of Microsoft Office products
- Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required
Benefits
- 401(k) retirement plan with an employer match
- employee stock purchase plan
- various education assistance programs such as student loan and tuition paydown/reimbursement
- paid vacation
- holidays