Senior Technical Writing Lead

Role Overview

• Develop and maintain clear, user-focused technical documentation—including software user manuals, reference manuals, data sheets, and online help—from concept through completion.
• Write and edit documentation using professional-grade grammar, spelling, and sentence/paragraph structure to ensure clarity, consistency, and accuracy.
• Edit documents for grammar, spelling, format, style, controlled English, accuracy, and clarity, reducing ambiguity and improving ease of use.
• Provide leadership, guidance, and informal training to other writers on the team, supporting consistency and shared best practices.
• Apply formats in accordance with established style guides and controlled English standards when creating technical communication deliverables, including manuals, data sheets, online help, and related content.
• Structure and organize technical content so that information flows logically, is easy to navigate, and supports different user needs.
• Work collaboratively with developers, validators, product managers, subject matter experts (SMEs), and internal teams to gain a deep understanding of product features and documentation requirements.
• Incorporate feedback from SMEs, peers, editors, and team leads to ensure documentation is accurate, complete, and easy to understand.
• Manage multiple documentation projects concurrently, effectively prioritizing tasks and using time wisely to meet agreed deadlines.
• Organize and conduct meetings or interviews with engineers and other SMEs, both locally and internationally, to gather the information needed for documentation.
• Work independently in lab or test environments, and leverage existing information on internal sites, external user communities, and professional forums to supplement documentation.
• Use content management and authoring tools such as FrameMaker, MadCap, Paligo, or similar, along with Microsoft Office applications (including Word, Visio, and Excel) to create and maintain content.
• Quickly grasp complex technical concepts and translate them into clear, concise text and visuals, breaking down complex topics into understandable documentation objects.
• Regularly attend and actively participate in project meetings or conference calls to discuss documentation status, issues, and questions.
• Participate in assigned training to develop and enhance technical writing and tool-related skills.
• Contribute to continuous improvement initiatives that enhance documentation clarity, accessibility, and overall user experience.

Requirements

• Bachelor’s degree in Technical Writing, English, or similar field, or relevant experience in lieu of education.
• Minimum 5+ years' experience in the technical writing field, focusing on software products.
• Advanced written and verbal communication skills in English.
• Hands-on experience using content management or authoring tools such as FrameMaker, MadCap, Paligo, or similar platforms.
• Proficiency with Microsoft Office tools, including Word and Visio.
• Ability to work effectively both independently and as part of a diverse, geographically dispersed team.
• Self-motivation and a strong desire to learn new products, technologies, and tools—and to share that knowledge with others.
• Legal authorization to work in the United States. Sponsorship will not be provided for this position.

Benefits

• Competitive salary
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
• Health insurance plans, with dental and vision coverage
• Employee Assistance Program
• 401(k)
• Tuition reimbursement
• Employee resource groups
• Recognition programs