About this role
Role Overview
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- 85% of calls will be assisting Spanish speaking customers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone.
- Maintain performance goals.
- Ability to become proficient with processes after completing a structured training program.
Requirements
- Requires a High School Diploma or equivalent
- Professionally fluent and proficient in both English and Spanish
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent verbal and listening skills.
- Previous medical and/or call center experience a plus.
Benefits
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase Plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- Generous paid time off!
- Quarterly variable bonus potential!