Responsible for solution design support, project management and planning through all phases of a project lifecycle as part of the Document Solutions & Services (DS&S) team;
End-to-End Project Management
design, develop and maintain Gantt charts and project management plan for each assigned account;
Coordinate and manage internal Ricoh resources to ensure successful project delivery;
Where required, coordinate support of Business Analyst in auditing and analyzing customer workflows, processes and conducting discoveries within project time-lines;
Establish and execute comprehensive project governance program for each project;
Establish and maintain formal RAID (Risk Action Issue Decision) log and review cadence;
Participate in executive presentations, customer events and cascade knowledge of applicable solutions to field sales operations (strategy session, training involvement);
Primary resource for escalation of project issues/concerns within accounts to ensure timely execution and delivery;
Support engagement with 3rd party solution provider team to support customer implementations;
Business Case and RFP development/response support, Professional service revenue generation;
Other duties as assigned by manager

Post-Secondary Education
Minimum of 5 years experience working in a project structure or technology deployment/installation role.
Project Management certification preferred PMP (CAPM, ITIL Foundation, Prince2 Foundation, CompTIA Project+)
Other recognized professional certifications (IT, Accounting, Engineering) an asset
Candidate must by fluently bilingual in French and English (written and spoken fluent) as they will be managing French Customers/Projects
Good level of proficiency in PMI fundamentals and methodology, and functional with MS Project
Working knowledge of IT industry applications, networking, device connectivity, scanning, printing and document management technologies
Proficient in MS Office Applications (specifically in Excel)
Excellent verbal and written communication skills
Exceptional multi-tasking and time management skills
Strong interpersonal skills
Requires a valid driver's license and reliable transportation (and auto insurance coverage per Ricoh's policy)
Some travel (more than 10%) required due to customer and project needs

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Bilingual Project Manager, French and English

Key skills