Fraud Prevention Lead

Role Overview

• Support the development, onboarding, and operationalization of new fraud-related products and services as the program expands beyond EMT/Debits to cheques, wires, bill payments, and other payment channels.
• Act as the operational bridge between Operations, Product, and IT teams to ensure new services are implemented smoothly, tested effectively, and supported with accurate workflows.
• Participate in and coordinate pilot programs with selected credit unions and Centrals, gathering feedback, analyzing operational impacts, and communicating recommendations.
• Support ongoing client relationships by addressing escalations, providing operational guidance, and ensuring strong process governance.
• Identify opportunities to enhance effectiveness and efficiency across new services, providing input on system functionality, process improvements, and required adjustments.
• Lead the development, maintenance, and delivery of training materials, job aids, procedures, and workflows for expanding fraud products/services.
• Provide training, onboarding, and ongoing coaching to staff to ensure readiness and consistent application of new processes.
• Maintain current knowledge of fraud trends, typologies, and industry best practices to ensure training content remains accurate and relevant.
• Support internal change management initiatives by communicating updates, process changes, and new channel requirements clearly and effectively across teams.
• Assist with maintaining high-quality internal documentation and ensuring alignment across all communication channels.
• Prepare monthly productivity, KPI, and client reporting metrics for selected credit unions and Centrals.
• Support billing-related activities for established clients as needed.
• Analyze operational data, fraud alert trends, and team performance metrics to support leadership decision-making and continuous improvement.
• Provide cross-coverage for other Team Lead and general operational support to maintain strong daily service delivery and workflow coordination.
• Assist Manager in Fraud Operations with identifying and advancing new business opportunities while ensuring best-in-class service delivery.

Requirements

• University degree or college diploma with 2+ years of experience in financial crime, anti-fraud, or fraud investigation
• Minimum 5 years of financial crimes or fraud management experience with strong knowledge of fraud typologies and prevention strategies
• Certified Fraud Examiner (CFE) or similar designation, or commitment to obtain within one year of hire
• Proven analytical and problem-solving skills to identify fraud patterns, money laundering, and terrorist financing risks through data analysis
• Experience with fraud monitoring software solutions (PRM, Splunk, EFM preferred); familiarity with Central 1's FAS and PRM systems is an asset
• Strong communicator with ability to present new ideas and solutions effectively to clients, technical teams, and partners
• Exceptional attention to detail with proven ability to make sound decisions and work effectively in fast-paced environments.

Tech Stack

• Splunk

Benefits

• Work-life flexibility
• Hybrid work environment
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts *subject to employment agreement