Lead and manage day-to-day activities of team members on client initiatives.
Strategically plan assigned programs and projects, including resource management, scheduling, capacity planning, financial oversight, and execution.
Act as Program/Portfolio Manager to ensure client delivery and implementation needs are met.
Support client relationships in partnership with Client Relations and key stakeholders.
Consult with clients on delivery and implementation requirements throughout project lifecycles.
Coordinate and interface with clients, maintaining updated budgets, SOWs, and project collateral.
Responsible for project scoping, requirements analysis, scheduling, financial impacts, quality assurance, and delivery.
Ensure adequate support and direction for the team during all project phases.
Report internally and externally on project/portfolio health.
Implement and execute ongoing improvement strategies for the department.
Collaborate with other Principal Consultants, Program Director, and stakeholders to enhance processes and deliverables.
Identify and remove impediments to project quality and team performance.

University degree in computer science, engineering, business, or other related discipline with a project management/delivery focus.
Ability to provide leadership and mentorship, and manage multiple resources on projects with conflicting deadlines in a team environment.
Highly developed business acumen
Ability to communicate effectively and strategically both orally and in writing with clients, technical teams and other co-workers, work to schedules, and adapt easily to changing priorities and business needs.
Exceptional analytical, problem solving, planning, organizational and time management skills.
Ability to prioritize and set clear direction and expectations, keep team members focused on priorities, build excellent team relationships and foster a sense of urgency and dedication to delivering on commitments.
Ability to think strategically, conceptually, and analytically and define the vision for a variety of products of significant scope, complexity and revenue potential.
CBAP or PMP designation is an asset.
Experience in digital/ online banking platforms and with Banking System providers is an asset.
Financial Services background is essential, with a preferred focus on delivering complex payments solutions to external customers.
Minimum 10 years relevant experience and preferably minimum 5 years in external client facing consulting experience.
Excellent client management skills.

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts *subject to employment agreement

Principal Consultant

Key skills