Key skills
Communication
About this role
Role Overview
- Administrators will be assigned retirement cases daily and will log them
- Make a 10-day courtesy call to ensure participant receives pension package
- Offer to assist participant with completing pension package
- Set expectations for payment processing
- Responsible for cases from beginning to end when first payment is processed
- After payment processes, administrator will close the case
Requirements
- Previous call center experience
- Retirement/pension knowledge preferred
- Strong written and verbal communication skills
- Attention to detail
- Must be able to successfully complete a background check and drug screening
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time