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Help Desk Team Leader at CBIZ | JobVerse
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Help Desk Team Leader
CBIZ
Remote
Website
LinkedIn
Help Desk Team Leader
United States
Full Time
6 days ago
$55,000 - $75,000 USD
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About this role
Role Overview
Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships.
Supervise and manage overall performance of assigned associates.
Continue to spend a significant amount of time performing individual tasks related to the success of the team.
Act as a liaison between CBIZ associates and the client.
Responsible for staffing, performance management and disciplinary action for assigned team.
Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth.
Handle the escalations for assigned team.
Create and update procedures and documentation to improve efficiency and effectiveness.
Train associates in new activities, policies, technical systems, and procedures.
Lead and attend department meetings, team meetings, and 1:1s with assigned associates.
Complete performance reviews and make salary recommendations for assigned direct reports.
Assume responsibilities for related duties as assigned.
Requirements
High School Diploma or GED required
Minimum of 3 years’ experience directly related to technical support of information systems technology
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