Resolve end-user issues escalated to Help Desk through phone, email, and ticket inquiries according to stated operating level objectives.
Focus on supporting top ranking associates within the firm
Responsible for the support of important individuals for Remote technology and Physical Hardware (Printers, Laptops / Desktops, General Peripherals).
Usage of common software for the company
Must think critically and solve problems independently when possible
Taking and fielding incidents / issues in a fast-paced environment via the phone and SSI's
Being in the correct AUX codes for the variety of tasks you will be performing.
Team approach – Awareness to volumes and being flexible to shift where the coverage is needed
Use Knowledge Base Articles and JonesLink to support our branches

High School Diploma or GED required; Bachelor's degree preferred
Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred

Support Analyst, Tech ABS – Network Solutions

Key skills