Key skills
SFDCSaaSSalesforceCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Proactively engage current accounts to identify opportunities for expansion, license optimization, or adoption of premium features
- Maintain accurate records in Salesforce.com, tracking customer conversations, business insights, and follow-up actions
- Leverage sales intelligence tools (Salesforce, LinkedIn Navigator, ZoomInfo, SalesLoft, etc.) to identify key contacts within your customer base
- Guide customers through ShareFile’s value proposition, helping them understand how to get the most from their subscription
- Create customer-facing content showcasing the product and it's value to our business services customers
- Assist customers in purchasing or upgrading the ShareFile product suite
- Collaborate with Inside Sales and Customer Success teams to ensure a seamless experience across all touchpoints
- Contribute to a supportive, high-performance team culture by sharing best practices and assisting peers
- Stay current on ShareFile offerings and industry trends through regular training and enablement sessions
Requirements
- Bachelor’s degree or equivalent experience
- Experience in lead generation, sales development, account support, or similar customer-facing role (inside sales experience preferred)
- Ideally, 1+ year in software/SaaS sales or customer success
- Strong written and verbal communication skills; able to translate technical benefits into business value
- Organized, proactive, and comfortable prioritizing multiple customer needs
- Enthusiastic team player with a competitive edge and drive to grow into an account management or sales career path
- Familiarity with SalesLoft, SFDC and LinkedIn Navigator
Tech Stack
- SFDC
Benefits
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan
- Tuition Reimbursement program
- Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance
- Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays
- A variety of leave plans, including Parental Leave
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health