Own onboarding, nurturing, retention, upselling and ongoing success for all customers
Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
Engage actively in client discussions to position the value of our solution
Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

BA/BS degree
5+ years of Customer Success experience
Drives long-term customer retention, adoption, and expansion for high-value and complex accounts.
Develop and execute tailored success plans for Mid-Market and Strategic Customers.
Keen attention to detail to drive exceptional execution and operational quality.
Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
Aptitude for being organized with flexibility to deliver results in a fast-paced environment
Experience working with cross-functional teams and projects
Demonstrated experience in presenting complex data in understandable ways to address customers business questions
Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.
Remote opportunity with approx. 25% travel

Senior Customer Success Manager

Key skills