About this role
Role Overview
- Understanding client needs and offering solutions and support.
- Position may expand to include Chat and Email Customer Support.
- Answer and place call in a professional manner.
- Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
- Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
- Other duties as assigned.
Requirements
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency
- MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP
- Employee Stock Purchase Plan
- EAP
- Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts Along with many other employee benefits.