Provide first-level technical support via phone for desktops, laptops, printers, and related hardware
Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications
Assist with the setup, configuration, and deployment of new hardware and software for end users
Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions
Collaborate with IT teams to escalate and resolve complex technical problems
Perform routine maintenance and updates on desktop systems to ensure optimal performance and security
Support remote users with connectivity, VPN access, and remote desktop tools
Provide training and guidance to users on best practices and efficient use of technology tools
Maintain inventory of desktop hardware, software licenses, and peripheral equipment
Assist in implementing and enforcing IT policies and procedures related to desktop usage and security
Participate in IT projects involving desktop rollouts, upgrades, and migrations
Ensure compliance with company standards and security protocols in all desktop support activities
Document technical procedures, troubleshooting steps, and user guides for internal use
Collaborate with vendors and service providers for warranty repairs and technical support
Contribute to continuous improvement initiatives within the IT support function

High school diploma or equivalent required
Minimum of 1 year of experience in desktop support or a related IT support role
Proficiency with Microsoft Windows operating systems and Microsoft Office applications
Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Familiarity with help desk ticketing systems and remote support tools
Willingness to adapt to changing technologies and business needs

Desktop Support Specialist

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