Provide first level customer service solutions in regard to client products.
Build and maintain positive customer relations by offering personalized solutions.
Strive to exceed expectations.
Ensure requests are handled appropriately by coordinating with various functions within the company.
Schedule service calls and follow up with customers/clients.
Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
Responsible for accurate data input using prescribed applications.
Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
Collaborate with your team to achieve high-quality service standards.
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
Adhere to all client policies, procedures, and industry regulations.
Answer inbound/outbound customer queries.
Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
Minimum high school degree.
A degree or certification in technology is a plus.
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills in English.
Able to communicate clearly and effectively, both written and verbal
Ability to type 35 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired.
Strong work ethic with dependable track record

Competitive compensation package, including an additional premium for bilingual skills
Medical and dental benefits, plus an Employee Assistance Program
Paid training
Employee referral program – earn $500 for every referral hired
Exclusive perks and discounts with Canada’s leading employee perks program
Internal career advancement opportunities
2 weeks' vacation
Continuous learning through progressive training that is specific to your tenure and skills.
Positive and supportive environment

Customer Service

Key skills