About this role
Role Overview
- Provide first-level customer service for inquiries about products, accounts, usage, and applications.
- Build and maintain positive customer relationships by offering tailored solutions and ensuring inquiries are handled appropriately through coordination with various internal teams.
- Schedule service calls and follow up with customers/clients.
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures.
- Escalate customer issues as needed.
- Responsible for accurate data entry using prescribed applications.
Requirements
- Must be at least 18 years old.
- Full-time availability within the following hours: Mon–Sun, 8:00 AM–11:00 PM.
- Reliable wired (Ethernet) home internet connection required — Wi‑Fi only is not permitted.
- Excellent command of both English and French (spoken and written).
- Strong computer skills.
- Bilingualism (French and English, both spoken and written) is required to handle calls from English
- and French-speaking customers across Canada and globally.
Benefits
- Work from home
- Paid training
- Competitive pay
- Performance incentives
- Excellent medical, dental, and benefits plans
- Employee referral program — starting at $500 for each hired referral
- Valuable everyday discounts on products and services through the Canada employee perks program
- Career advancement opportunities
- Tuition reimbursement