About this role

Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries.
Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.
Troubleshoot and resolve technical issues using established diagnostics tools and procedures.
Escalate customer issues as required.
Responsible for accurate data input using prescribed applications.

Must be at least 18 years of age
Full time availability
Excellent home internet hardwired
Wifi is not permitted
Excellent verbal and written communication skills in English and French
Excellent computer skills
Bilingualism (French, English, both oral and written) required to answer calls from English and French clients across Canada and worldwide

Télétravail
Programme de recommandation d'employés
Excellents régimes médicaux , dentaires et d'avantages sociaux
De bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du Canada
Opportunités d'avancement de carrière

Service Client Bilingue Français/Anglais

Key skills