Serve as the final quality gatekeeper for all marketing campaigns, ensuring every offer, term, and disclosure is perfectly mapped in our highly regulated financial environment.
Own and execute the Direct Mail technology roadmap, partnering with Engineering and Data teams to design scalable workflows.
Identify opportunities to automate data processing and campaign building, reducing manual steps and accelerating our time-to-launch.
Lead the production lifecycle, managing print vendor relationships, postal logistics (USPS), and inventory to optimize pricing.
Directly manage and develop the marketing operations team, fostering a culture of uncompromising attention to detail and continuous growth.
Improve and maintain robust documentation and processes for responding to audits with transparency and integrity.

7+ years in Marketing Operations or Program Management, with specific experience managing complex, recurring direct mail cycles.
Proven experience in a regulated industry where precision and compliance are essential.
Technical proficiency in managing roadmaps and understanding complex data logic, such as segmentation and offer mapping.
Experience managing direct reports and successfully influencing cross-functional technical teams like Data and Engineering.
Hands-on experience managing print vendors, mail shops, and postal logistics.
Ability to travel as needed.

Senior Manager, Marketing Operations

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