Perform desk and user research including competitor analysis, heuristic evaluation, interviews, contextual inquiry and usability testing
Map user experiences including journey maps and service blueprints, analyzing and identifying pain points from the users’ perspective based on research
Collaborate on business problem statements, requirements, KPIs and success metrics/criteria
Prototype designs, from simple wireframes to high-fidelity and interactive digital mock-ups using Figma, paying attention to user-focused information architectures, seamless interactions and elegant visual design
Partner with other creative colleagues to deliver end-to-end experiences
Integrate AI as appropriate in work processes and outputs
Maintain accessibility documentation, design system components, wireframe templates and contribute to team processes
Generate ideas through ideation techniques to solve the users’ needs in a way that prioritizes feasibility, desirability, viability, etc.
Stay current with industry leading UX tools and processes

Minimum 3 years of experience as a practitioner, ideally at a technology or e-commerce company, with an emphasis on mobile web design
A Bachelor’s degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field (or equivalent work experience)
Experience balancing user needs within highly regulated industries
Strong collaboration with engineering on technical feasibility and front-end development (HTML/CSS/JavaScript/React), plus experience working in Agile environments and communicating technical concepts to non-technical stakeholders
Flexibility and adaptability to revise designs based on feedback from legal, product, marketing and other stakeholders
Expertise in creating and maintaining design systems, user flows, wireframes, prototypes, and user research findings
Experience with Agile development tools and processes
Familiarity with performance data analysis using tools such as HotJar, FullStory, etc.
HTML, CSS, React, Chromatic, Storybook knowledge is preferred, not required
Excellent written and verbal communication skills.

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

User Experience Designer

Key skills