Serve as a lead for Dynamics 365 Field Service implementations
Lead discovery, solution design, configuration, testing, deployment, and post-go-live support
Translate customer requirements into practical, scalable, production-ready solutions
Maintain accountability for scope, quality, and successful outcomes on assigned engagements
Configure Dynamics 365 Field Service including work orders, incident types, service agreements, scheduling, and mobile experience
Support asset management, preventive maintenance, and inspection scenarios
Partner with architects and developers on integrations and customizations
Troubleshoot and resolve issues across build, test, and post-deployment phases
Engage stakeholders across frontline, operational, and IT teams
Facilitate working sessions and design reviews
Provide practical guidance grounded in real-world field service operations
Mentor and guide consultants on project teams
Review deliverables for quality and best-practice alignment
Contribute to delivery standards and Field Service best practices.

7+ years of Dynamics CRM / Dynamics 365 experience with strong specialization in Field Service
Proven delivery experience in a billable consulting role
Strong understanding of field service operations and workflows
Commitment to continuous learning across Dynamics and Power Platform
Experience designing and configuring Dynamics 365 solutions
Hands-on experience with Power Apps and Power Automate
Ability to balance business needs, platform capabilities, and delivery realities
Customer-centric mindset with strong ownership of outcomes
Clear communicator with technical and non-technical audiences
Collaborative team player who values quality and transparency
Accountable for delivery success, not just tasks
Open to feedback and continuous improvement
Interested in growing deeper expertise and leadership.

Dynamics 365 Lead Consultant – Field Service

Key skills