Engage with clients to understand their business goals, customer personas, and resolution paths
Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels.
Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel (chat vs. SMS vs. voice).
Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions.
Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and use insights to continuously improve conversation flows.
Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards for internal consistency.

2–4 years of experience designing AI Agents (voice, chat, email, and messaging) that balance user needs with technical requirements.
Understanding how large language models work and how to optimize prompts with examples, context, and constraints.
Experience designing conversational experiences in regulated industries such as airlines, financial services, healthcare, or retail (Nice to Have).
Proven ability to design reusable frameworks, templates, and scalable patterns for enterprise-grade deployments.
Experience creating multiple demos or prototypes showcasing cutting-edge capabilities of agentic AI.
Exceptional written and verbal communication skills, with the ability to convey technical requirements and design decisions to internal and external stakeholders.

Senior Conversation Designer

Key skills