Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved
Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
Partner with our Support organization to ensure that the customers’ support needs are being met
Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
Educate customers on self-service tools, release processes, and other client programs
Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
Attend sprint review meetings and advocate for customer needs in those meetings
Maintain a high-level knowledge of each of the Entrata offerings and configuration options
Requirements
More than 5 years of affordable property management experience ranging across multiple types of affordable housing including but not limited to LIHTC, Section 8, Public Housing, HOME, Rural and layered properties at a corporate level across the country.
Excellent communication, both verbal and written, and analytical skills
Ability to travel up to 15% of the time
Benefits
Flexible and transparent culture with remote and hybrid work options
Generous vacation time
Frequent company recharge days for work-life balance
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.