Help define and manage one or more ITIL process areas—such as Incident Management, Service Level Management, Change Management, Configuration Management, or other IT enterprise processes
Support for the Epic Data Courier application and become a Data Courier Administrator
Assist caregivers with system changes, troubleshoot issues, and review related processes to ensure efficiency and compliance
Define current state processes in areas where process is vague, weak, or undocumented
Document future state processes or next iterations of current processes
Define and document design requirements to support all process implementations using Agile Scrum SDLC and/or Waterfall methodologies
Champion organizational change and adoption of service management best practices by providing coaching and training until processes become engrained into the culture
Provide guidance and input to stakeholders, leaders, developers and quality assurance testers throughout the ITSM program
Conduct research, develop, and recommend solutions to integrate people, processes, and technology to improve IT process principles

Bachelor's degree in Information Technology/Computer Science or related field and five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR High School Diploma/GED or equivalent and more than five years of experience
Strong team player with high customer service orientation
Excellent process documentation skills including advanced use of Visio and/or Microsoft Office to document workflows
Strong knowledge of IT operations
Strong presentation and written communication skills
Epic Build experience
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

IT Process Analyst III – Change Management

Key skills