Provide ongoing application support to clinical and operational staff, troubleshooting issues and ensuring users have the necessary resources to provide optimal care to Array’s patients.
Act as a liaison between IT and clinical/business teams to manage expectations and resolve issues.
Work with team members to improve usability and adoption of Epic features, ensuring system stability.
Conduct thorough testing of system configurations to ensure expected functionality, data integrity, and user satisfaction.
Identify opportunities to enhance Epic functionality, promoting continuous improvement aligned with clinical and operational objectives.
Provision and configure internal and external Epic users as needed.
Stay up to date with Epic advancements and industry best practices in clinical informatics and EHR optimization.
Coordinate with training teams to develop and deliver comprehensive end-user training on Epic workflows and features.
Collaborate with clinical and operational stakeholders to gather and interpret business and clinical requirements.
Design and refine Epic workflows to improve clinical and operational efficiencies, ensuring alignment with organizational objectives.
Configure Epic modules to support effective implementation and maximize system performance.

A bachelor’s degree in health informatics, Computer Science, Information Systems, or related field required.
Minimum of 2 years of experience in healthcare IT, with a focus on EHR implementation, support, and/or workflow optimization.
Proven proficiency in Epic Ambulatory required. Epic Ambulatory certification strongly preferred.
Experience in configuring or supporting any of these Epic areas helpful and preferred: Urgent Care, MyChart, Provider Finder, Epic Care Link, and/or hands-on Epic Video configuration.
Proven experience in supporting and implementing Epic workflows.
Knowledge of Epic functionality, customization options, and configuration processes.
Experience collaborating with multidisciplinary teams in a healthcare informatics setting.
Strong analytical and problem-solving skills, with a focus on achieving results through collaboration and innovation.
Excellent communication skills, with the ability to effectively interface with clinical, business, and IT stakeholders.
Strong organizational skills and attention to detail.
Ability to adapt to a dynamic environment.

Medical, dental, and vision insurance
Employer paid life & long-term disability insurance
Additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance
Flexible spending accounts (FSA) and health savings account (HSA) contributions
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
401k

Informatics Analyst

Key skills