Costumer Engagement Specialist are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines.
The position is responsible for resolving high level consumers issues in a fast-paced environment.
Support the Care Services staff by answering questions and providing coaching and feedback
Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users.
Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities
Manage specialized consumer support activities via websites
Demonstrate excellent verbal and written communication
Display dependability by being punctual and maintain an acceptable level of attendance

High school diploma; GED equivalent
At least 1 year in a contact center environment
A willingness and desire to provide outstanding consumer service
Excellent technical skills (i.e. Microsoft Excel, Microsoft Word, SharePoint, Microsoft Teams)
Typing 40 WPM
Proven ability to multi-task
Superior communication skills
Must work well, both independently and with a team.
Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
Display receptivity to coaching and feedback, with a desire to learn and improve
People relationship skills
Excellent problem-solving skills

Customer Engagement Specialist

Key skills