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Senior Business Program Lead – Residential Lending Customer Experience at TD | JobVerse
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Senior Business Program Lead – Residential Lending Customer Experience
TD
Remote
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Senior Business Program Lead – Residential Lending Customer Experience
United States
Full Time
5 days ago
$115,440 - $173,160 USD
H1B Sponsor
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Key skills
Communication
Critical Thinking
Problem Solving
About this role
Role Overview
Leads and acts as business program owner and subject matter expert in enterprise programs
Manages VOC focused initiatives and creates a WOW experience model at loan closings
Provides advisory services to executives and business segment leaders to meet complex project needs
Collaborates with stakeholders to ensure that solutions align with business needs
Requirements
Undergraduate degree and/or 10+ years relevant experience
Strong organizational skills
Highly developed critical thinking, analytical, and problem solving skills
Excellent communication skills (both written and verbal)
Self-motivated team player with high energy and ability to work independently
Experience in providing oversight of Voice-of-the-Customer metrics
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development opportunities
Reward and recognition programs
Apply Now
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