Key skills
CRMCommunication
About this role
Role Overview
- Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders.
- Troubleshoot and resolve device activation and order shipment issues.
- Respond to partner support requests in a timely and professional manner.
- Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs.
- Provide training to operational staff on new systems and procedures.
- Assist with process documentation to ensure clarity and consistency.
- Perform additional operational support tasks as needed.
Requirements
- Associate's Degree or equivalent work experience.
- Strong technical background with problem-solving skills to diagnose and resolve issues efficiently.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks with a sense of urgency and adaptability.
- Strong communication skills, with the ability to convey insights to various stakeholders effectively.
- Comfortable working in a fast-paced environment and consistently meeting performance goals.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other reporting tools; CRM system experience is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)