About this role
Role Overview
- Process new accounts in accordance with service level agreements
- Provide administrative support and manage fee-based activities, including ongoing account maintenance within our various fee programs
- Follow request-handling protocols by providing clear, concise notes containing relevant, up-to-date information from internal and external sources
- Ensure documents are complete and accurate and enter and update client data
- Properly use all relevant systems (Laserfiche, OSM, Dataphile) in accordance with company policies and industry regulations
- Ensure accounts are prepared correctly in accordance with Account Opening Forms (AOF) and that transactions are coded according to tax reporting rules
- Update internal manuals to reflect changes to company policies, industry regulations, systems and procedures
- Inform peers and supervisors of any issues or changes
- Regularly organize cross-training to support learning of all aspects of processing functions
- Foster a continuous improvement environment that encourages ideas, curiosity and participation in various initiatives
- Meet or exceed partner and client expectations daily, demonstrating an understanding of the impact of your work on these stakeholders
Requirements
- Postsecondary education and/or equivalent experience
- Minimum of 1–2 years of administrative experience, preferably in mutual funds or financial services
- Completion of the Canadian Securities Course is an asset
- Strong knowledge of Microsoft Office (Outlook, Excel, Word)
- Knowledge of and experience with Dataphile is an asset
- Fluency in English and French (written and spoken) is required to communicate effectively with partners, clients and colleagues across Canada
- Ability to work standard Eastern Time hours
Benefits
- A competitive compensation program that rewards and values individual contributions
- Comprehensive health and dental benefits, and leading insurance coverage to meet diverse employee needs
- Generous vacation, health and fitness benefits, and supplemental parental leave options
- Additional employer contributions to our retirement program
- A commitment to continuous employee development through learning and development and a training support program
- Regularly organized social events to promote teamwork