Citizen Developer II

Role Overview

• Lead the end-to-end design, development, testing, deployment, and ongoing maintenance of low-code/no-code solutions (e.g., Microsoft Power Platform).
• Own governance standards, version control, environment management, security/permissions, and application lifecycle processes for business applications.
• Provide day-to-day user support, troubleshooting, documentation, and change management to ensure strong adoption and solution reliability.
• Lead business requirements, solution design, testing, and business readiness activities for enhancements to core systems (e.g., Ultera, policy administration, billing, correspondence, and document management).
• Serve as the business liaison for IT production issues, coordinating resolution across teams and communicating impacts and timelines to business leadership.
• Identify opportunities for process automation and AI enablement across business functions and lead the design, implementation, and adoption of scalable solutions.
• Maintain operational controls, governance frameworks, performance monitoring, and continuous improvement for automated processes.
• Build, maintain, and enhance data integrations, reporting dashboards, and analytics (e.g., Power BI) to support data-driven decision-making.
• Partner with IT and data teams to align with enterprise data architecture and ensure data quality, consistency, and integrity across platforms.
• Collaborate with business units, IT, data teams, and product owners to define needs, evaluate solutions, and prioritize work appropriately.
• Participate in Agile ceremonies—including sprint planning, grooming, reviews, and daily standups—and provide subject matter expertise to ensure alignment between business priorities and technical delivery.
• Maintain and refine business backlogs, ensuring clarity in user stories, acceptance criteria, and process impacts.
• Develop and deliver training materials, documentation, communications, and rollout strategies to ensure business readiness for new technologies and process changes.
• Act as a technology subject matter expert, providing guidance, coaching, and support to business stakeholders to enable adoption and continuous improvement.
• Lead development of advanced analytics, dashboards, data models, low-code tools and automations to provide executive-level insight as well as operational tools.
• Owns the version control, governance, permissions, maintenance and version control of tools, ensuring stability, compliance and performance meet business needs at all times.
• Designs back-end logic, data and interfaces
• Build and configure applications, designing the fields, tables, relationships and connectors, applying programming principles (variables, loops, conditions, functions, exception handling)
• Debugging logic issues and handling error paths
• Ensures data integrity and minimizes duplication

Requirements

• Bachelor's degree in Business Administration, Information Systems, Data Analytics, Computer Science, or a related field.
• 3-5 years experience in low-code/no-code development or business process automation, with proven deployment of solutions and measurable business impact
• Microsoft Power Platform certification (or willingness to obtain within 12 months)
• Experience in governance, application ownership and user support/training
• Strong data and analytics skills, comfortable building dashboards and translating data into actionable insights
• Familiarity with enterprise data architecture, integration technologies or data connectors
• Additional Experience preferred: 3-5 years life insurance operations experience
• Working knowledge of a variety of types of life insurance products and systems.
• Experience working in an Agile team environment.

Benefits

• Health insurance
• 401(k) matching
• Professional development opportunities
• Paid time off
• Flexible working hours