Key skills
CommunicationCustomer Success
About this role
Role Overview
- Lead, train, and manage Field Operations Specialists performing Gridscope installations
- Set daily/weekly field priorities and ensure work is executed safely and efficiently
- Conduct ride-alongs, on-site coaching, and performance feedback
- Serve as the primary point of escalation for field issues
- Oversee and participate, as needed, in Gridscope installations
- Ensure installations meet Gridware quality standards
- Review and validate field specialist installations to ensure collected data is without error
- Coordinate access and schedules with internal project managers and utility partners
- Own field workflows, documentation, and standard operating procedures (SOPs)
- Track installation progress, field metrics, and operational KPIs
- Identify inefficiencies and continuously improve field processes
- Partner closely with Engineering, Product, and Customer Success to provide field insights and learnings
- Provide structured feedback from the field to improve product design and deployment processes
- Support pilot programs, new product rollouts, and process scaling efforts
- Enforce safety policies and best practices
- Submit incident reports when necessary
- Lead safety briefings and trainings as needed
Requirements
- 5+ years of experience in field operations, installations, or technical deployments
- 2+ years of experience leading or managing field technicians or crews
- Comfortable working outdoors and in utility or industrial environments
- Strong troubleshooting and problem-solving skills
- Excellent organizational and communication skills
- Willingness to travel frequently (50-75%) and work flexible hours as needed
- Valid driver’s license
Benefits
- Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
- Paid parental leave
- Alternating day off (every other Monday)
- “Off the Grid”, a two week per year paid break for all employees.
- Commuter allowance
- Company-paid training