Lead a multi-brand fulfillment operation structured similarly to a shared-services or 3PL environment, supporting diverse product types, service levels, and brand requirements.
Establish and maintain standardized fulfillment, warehouse, and inbound receiving processes across brands while balancing brand-specific needs.
Define and own network-wide KPIs covering productivity, cost, service, inventory accuracy, and damage rates.
Directly lead all Alabama-based warehouse and fulfillment operations as a consolidated multi-brand distribution hub.
Own financial responsibility for fulfillment and warehouse operations, including labor, freight, supplies, and operating expenses.
Identify, evaluate, and implement technology systems and operational tools to improve productivity, efficiency, accuracy, and damage reduction.

10+ years of progressive leadership experience in fulfillment, warehouse, or distribution operations, ideally within a multi-brand or 3PL-style environment.
Proven experience operating shared fulfillment services supporting multiple product categories and service models.
Demonstrated success leading inbound receiving, stocking operations, outbound fulfillment, and freight management at-scale.
Comfortable leveraging AI tools and data-driven technologies to enhance operational decision-making and drive measurable performance gains.
Sound operational finance experience with full ownership of operating budgets and cost variances.
Track record of implementing systems, technology, and process improvements that drive measurable productivity, accuracy, and damage reduction.
Experience with ERP and warehouse systems. (NetSuite experience strongly preferred.)
Hands-on leader capable of operating strategically and tactically.

Director, Fulfillment & Warehouse Operations

Key skills