Troubleshoot and resolve hardware and software issues through a ticketing system.
Set up and configure laptops, software, and networking equipment for employees.
Provide Active Directory administration and support for Windows Server environments.
Assist in managing Microsoft Windows and Office 365 applications.
Support LAN/WAN network infrastructure and ensure efficient IT operations.
Collaborate with the IT team to develop and improve internal support procedures.
Maintain accurate records of technical support requests and resolutions.

Prior experience in technical support, troubleshooting hardware/software issues, and working with Active Directory.
Strong verbal and written communication for working with internal teams.
Capable of analyzing and resolving technical issues effectively.
Ability to work independently and manage tasks in a fast-paced environment.
A collaborative attitude to support IT operations across multiple locations.
Familiarity with Azure, equipment setup, and shipping processes is a plus.

4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
10 paid holidays in your first year
Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth : Internal training and advancement opportunities
Culture : A supportive, team-based work environment

Technical Support Specialist II – End‑User, Desktop Support

Key skills