Manager, Fund Administration – Instructional Design and Enablement

Role Overview

• Own the overall enablement content architecture, defining how learning content is structured, modularized, governed, and scaled across programs to ensure consistency, reuse, and long-term maintainability.
• Lead the design and maintenance of modular, reusable enablement content that supports onboarding, product rollout, and ongoing learning
• Ensure learning experiences are clear, engaging, interactive, and easy to maintain
• Apply instructional design best practices and content standards across programs
• Partner with SMEs, Product, and Operations leaders to understand enablement needs
• Lead structured discovery sessions to translate business and product requirements into effective learning solutions
• Manage stakeholder expectations, timelines, and scope for enablement initiatives
• Execute against the enablement roadmap in alignment with product release schedules and organizational priorities
• Manage multiple concurrent enablement projects, ensuring quality and on-time delivery
• Identify risks, dependencies, and resource constraints and escalate as needed
• Manage and develop a distributed instructional design team across North America and India
• Provide coaching, feedback, and performance management
• Support workload planning, prioritization, and day-to-day team execution
• Use AI tools to accelerate content creation, iteration, and maintenance
• Apply best practices for responsible AI use in learning design
• Continuously improve team efficiency through tools, templates, and process improvements
• Collaborate with Product and Customer Education teams to support enablement for new releases
• Ensure enablement deliverables are aligned with broader learning and product initiatives
• Participate in cross-functional planning and execution forums as needed

Requirements

• 6–8 years of experience in instructional design, learning & development, or enablement
• 2+ years of people management or team leadership experience
• Proven experience designing modular, scalable learning programs
• Strong project management and organizational skills
• Experience working with SMEs and cross-functional stakeholders
• Comfort working with distributed or global teams
• Experience using AI tools to support content development
• Experience working with subject matter experts and translating technical content into engaging elearning materials.
• Creative mindset with a keen eye for visual design and user experience.
• Familiarity with SCORM, xAPI and other elearning standards is a plus.
• Portfolio showcasing examples of elearning projects and design work.

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend