Own the strategic success and commercial performance of a portfolio of Health System and Life Sciences partners, driving retention, net revenue expansion, and long-term value realization
Serve as the executive-facing strategic advisor, aligning Atropos Health’s analytics capabilities with customer clinical, operational, and commercial priorities
Lead renewal strategy and execution, proactively identifying risk, demonstrating measurable ROI, and partnering with Sales to secure multi-year renewals and expansion opportunities
Identify and develop upsell and cross-sell pathways by uncovering new use cases, stakeholders, and budget owners within existing accounts
Conduct executive business reviews that translate platform utilization, outcomes, and insights into quantified impact and forward-looking strategic plans
Manage a high-volume, complex portfolio of enterprise accounts, effectively prioritizing competing initiatives and balancing delivery excellence with strategic growth objectives.
Partner cross-functionally with Clinical Insights, Data Science, Engineering, Product, and Commercial teams to ensure seamless execution and alignment between customer needs and platform capabilities
Translate complex real-world evidence analyses into clear, actionable business insights tailored to technical and executive audiences
Represent the voice of the customer internally, influencing product roadmap decisions and go-to-market strategy through structured feedback and market insights.

Bachelor’s degree required; advanced degree (MPH, MBA, MS, PhD, PharmD) preferred
7+ years of experience in healthcare, life sciences, consulting, or healthcare analytics
Proven experience managing and growing relationships with enterprise health system and/or pharmaceutical/biotech customers
Demonstrated ownership of renewals and expansion within complex accounts
Experience working with real-world healthcare data (EMR, claims, etc.) and translating insights into business impact
Strong analytical skills; hands-on SQL experience preferred (R/Python a plus)
Experience operating in a startup or high-growth environment
Excellent executive-level communication and project management skills.

Health Benefits. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA.
Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months.
Financial Wellness. Save for retirement through our 401k plan with Human Interest.
Flexible Work Environment. We're a remote first company with a flexible vacation policy.
Home Office Stipend. All full-time employees will receive a stipend to support their remote office setup.
Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.

Lead Client Success Manager

Key skills