Perform installation, calibration, preventative maintenance, and corrective repairs on a wide range of GE Precision Healthcare LLC medical imaging and other healthcare equipment.
Diagnose and resolve complex technical issues on-site, utilizing schematics, service manuals, and diagnostic tools.
Provide technical support and training to clinical staff on the proper operation and maintenance of GE equipment.
Manage service calls efficiently, prioritizing tasks and ensuring timely completion within established service level agreements.
Document all service activities accurately and completely in the company's service management system.
Maintain a high level of customer satisfaction through professional communication, effective problem-solving, and building strong customer relationships.
Adhere to all GE Precision Healthcare LLC and customer safety protocols, quality standards, and regulatory requirements.
Manage parts inventory, ordering, and returns to ensure efficient service delivery.
Participate in ongoing technical training and development to stay current with product advancements and service procedures.
Collaborate with sales, applications, and technical support teams to address customer needs and improve overall service delivery.

Associate's degree in Biomedical Engineering, Electronics, or a related technical field; Bachelor's degree preferred.
Minimum of 3-5 years of experience servicing complex medical equipment, preferably within a healthcare or field service environment.
Strong understanding of electronic circuits, computer hardware/software, and networking principles.
Proven ability to read and interpret schematics, wiring diagrams, and technical manuals.
Excellent troubleshooting and problem-solving skills with a methodical approach.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and colleagues at all levels.
Valid driver's license and a clean driving record are required for extensive travel within a defined service territory.
Ability to work independently and manage time effectively in a field-based role.
Proficiency in using service management software and common computer applications.
Physical ability to lift and move equipment, climb ladders, and work in various patient care environments.
Availability to work flexible hours, including on-call rotations, evenings, and weekends, as required.

Field Engineer II

Key skills