Own a portfolio of accounts end to end, serving as the primary commercial point of contact responsible for retention, gross renewal rate, and expansion within your book.
Lead the full renewal lifecycle — from early health/risk assessment and stakeholder alignment through proposal, negotiation, and close — ensuring a high gross renewal rate.
Partner closely with Measurement Strategy counterparts to translate experiment and cMMM insights into clear commercial value narratives that support renewals and expansion.
Identify, qualify, and close expansion opportunities across your accounts, including upsells into cMMM and net-new Haus products as they launch.
Develop a deep understanding of each customer’s business model, media strategy, and measurement maturity to proactively surface new use cases and value-add recommendations.
Run regular business reviews (e.g., QBRs/EBRs) with senior stakeholders, telling a compelling story about impact, learnings, and where to invest next with Haus.
Maintain accurate account plans, forecasts, and pipeline in our CRM; provide clear visibility into renewal and expansion performance against quota.
Collaborate cross-functionally with Sales, Measurement Strategy, Product, CX, and Marketing to unblock customers, manage escalations, and bring the best of Haus to every account.
Systematize what works by contributing to playbooks, collateral, and repeatable motions for renewals, expansions, and cMMM upsells across the GTM team.
Serve as the voice of the customer back into Haus, synthesizing feedback and partnering with Product and CX to shape our roadmap and service model.
Requirements
4–7+ years of account management, customer success, or sales experience in B2B SaaS or services, with direct ownership of renewals and expansion quota.
Proven track record of hitting or exceeding retention and expansion targets while managing a portfolio of customers with varying levels of complexity and maturity.
Experience working with marketing, growth, or analytics teams; you can comfortably discuss measurement, performance, and business outcomes with senior stakeholders.
Strong commercial acumen — you understand how to structure renewals and upsells, navigate procurement and budget cycles, and manage multi-threaded deal processes.
Demonstrated ability to partner cross-functionally with technical and strategic counterparts (e.g., analytics, data science, or strategy teams) to drive customer outcomes.
Exceptional written and verbal communication skills, particularly in storytelling with data and articulating value to executive audiences.
High ownership, bias to action, and comfort operating in a fast-moving, ambiguous, high-growth environment.
Benefits
Flexible PTO
take time when you need it!
Equity – Startup environment with part-ownership in our successes
Top of the line health, dental, and vision insurance
multiple plan options so you can pick what fits you best
WFH stipend to support the set up you need to be productive
Events & Offsites – opportunities to connect and celebrate in real life!
Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
New Parent Leave – take time to welcome your newest Hausmate