Account Manager

Role Overview

• Own a portfolio of accounts end to end, serving as the primary commercial point of contact responsible for retention, gross renewal rate, and expansion within your book.
• Lead the full renewal lifecycle — from early health/risk assessment and stakeholder alignment through proposal, negotiation, and close — ensuring a high gross renewal rate.
• Partner closely with Measurement Strategy counterparts to translate experiment and cMMM insights into clear commercial value narratives that support renewals and expansion.
• Identify, qualify, and close expansion opportunities across your accounts, including upsells into cMMM and net-new Haus products as they launch.
• Develop a deep understanding of each customer’s business model, media strategy, and measurement maturity to proactively surface new use cases and value-add recommendations.
• Run regular business reviews (e.g., QBRs/EBRs) with senior stakeholders, telling a compelling story about impact, learnings, and where to invest next with Haus.
• Maintain accurate account plans, forecasts, and pipeline in our CRM; provide clear visibility into renewal and expansion performance against quota.
• Collaborate cross-functionally with Sales, Measurement Strategy, Product, CX, and Marketing to unblock customers, manage escalations, and bring the best of Haus to every account.
• Systematize what works by contributing to playbooks, collateral, and repeatable motions for renewals, expansions, and cMMM upsells across the GTM team.
• Serve as the voice of the customer back into Haus, synthesizing feedback and partnering with Product and CX to shape our roadmap and service model.

Requirements

• 4–7+ years of account management, customer success, or sales experience in B2B SaaS or services, with direct ownership of renewals and expansion quota.
• Proven track record of hitting or exceeding retention and expansion targets while managing a portfolio of customers with varying levels of complexity and maturity.
• Experience working with marketing, growth, or analytics teams; you can comfortably discuss measurement, performance, and business outcomes with senior stakeholders.
• Strong commercial acumen — you understand how to structure renewals and upsells, navigate procurement and budget cycles, and manage multi-threaded deal processes.
• Demonstrated ability to partner cross-functionally with technical and strategic counterparts (e.g., analytics, data science, or strategy teams) to drive customer outcomes.
• Exceptional written and verbal communication skills, particularly in storytelling with data and articulating value to executive audiences.
• High ownership, bias to action, and comfort operating in a fast-moving, ambiguous, high-growth environment.

Benefits

• Flexible PTO
• take time when you need it!
• Equity – Startup environment with part-ownership in our successes
• Top of the line health, dental, and vision insurance
• multiple plan options so you can pick what fits you best
• WFH stipend to support the set up you need to be productive
• Events & Offsites – opportunities to connect and celebrate in real life!
• Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
• New Parent Leave – take time to welcome your newest Hausmate