Manage and grow key healthcare accounts across Western Canada, including acute care hospitals, long-term care, and retirement communities
Act as a trusted advisor by providing expertise in: Infection Prevention and Control (IPAC) Disinfection and cleaning practices Laundry operations General housekeeping Ware washing and foodservice sanitation
Build strong, long-term relationships with healthcare stakeholders at multiple levels
Identify and execute opportunities to expand solutions within existing accounts while ensuring regulatory compliance
Deliver formal presentations, training sessions, and strategic reviews to customers and internal teams
Support product implementation, training, and ongoing customer success
Collaborate with internal teams to develop and execute account strategies
Maintain accurate account records, forecasts, and activity tracking using CRM systems
Travel regularly within Western Canada to support customer and account needs
Stay current on Canadian healthcare regulations, accreditation standards, and industry trends

College diploma or university degree is strongly preferred.
Minimum 10 years of experience working within the Canadian healthcare system
Proven experience across Acute care, Long-term care (LTC), Retirement / seniors’ living environments
Strong working knowledge of Disinfection and practices, Infection prevention and control, as well as laundry, housekeeping and ware washing operations
Knowledge of Canadian distribution channels and supply chain within healthcare
Good working knowledge of CRM platforms, as well as Microsoft Excel, Word, and PowerPoint
Solid presentation skills, with experience delivering to diverse stakeholders
Strong understanding of Canadian healthcare standards, regulations, and best practices
Permanent resident of Western Canada
Ability and willingness to travel regularly,
Valid driver’s license
Strong account management, relationship-building, and negotiation skills
Highly organized with strong time-management and prioritization skills
Customer-focused, collaborative, and solutions-oriented mindset.

Key Account Manager

Key skills