Bilingual Call Center Representative

Role Overview

• Answer phones for clinic system
• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
• Confirm patient information including demographic and insurance information.
• Educate patients on procedure preparations, appropriate dress requirements, special instructions.
• Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic.
• Refer self-pay patients to financial counseling.
• Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Requirements

• High School diploma or equivalent
• One (1) year customer service
• Knowledge of medical terminology, insurance and billing
• Bilingual in Spanish

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Discretionary bonus