Responding to inbound calls and requests for service/suite needs by allocating accurate resources
Performs and coordinates a variety of duties related to call centers and scheduling
Responsible for receiving calls for service/orders
Prioritizes and coordinates the service requests with the respective Pantries
Works closely with management and the pantry teams to communicate needs and ensure timely guest service
Handles and maintains all records and documentation of service requests (tickets)
Uses software to log activity
Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
Other duties and tasks as assigned by manager at Aramark, developing new skills and doing what it takes to get the job done

Previous experience in call center or related environment preferred
Must have a solid understanding of software applications
Demonstrates strong social skills, accuracy, and attentional to detail
Proven interpersonal and communication skills, both written and verbal
Must be available to work flexible hours including evenings and weekends
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Call Center

Key skills