Business Solutions Analyst III

Role Overview

• Act as the primary EDI contact for suppliers, external customers, and internal business units.
• Act as the initial contact for any issues from our Customers/Suppliers technical groups.
• Understand the project requirements from customers, suppliers, and internal business departments and be able to communicate them to the rest of the team.
• Resolve transaction processing issues and follow department reporting and communication procedures.
• Complete project functional requirements for EDI projects.
• Write Test cases and perform project testing.
• Be an escalation point to resolve issues from suppliers, external customers and internal customers.
• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business and IT perspective.
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.
• Assists in the business process redesign and documentation as needed for new technology.
• May provide factual content to feasibility study for standard development projects and enhancements.
• May provide assistance in business case development (i.e., research, data collection).
• May develop user test cases and system integration testing and validates test results during testing.
• May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
• May ensure test strategies involve appropriate integration and process components.
• Investigates problems and develops recommendations for resolution.
• Identifies need for technical assistance to help in problem resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• Manages customers’ expectations.
• Ensures IT solutions meet customers’ needs.
• May meet regularly with team to gather work statuses.
• May discuss work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• May generate appropriate communication, process and educational plans for mitigating the disruption of change.
• May identify and remove obstacles to change.
• Coaches and transfers knowledge to less experienced team members.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field.
• Or equivalent work experience.
• Typically requires 5-7 years of relevant technical or business work experience.
• Requires experience/in-depth knowledge of business operations and systems requirements processes.
• Working knowledge of IIBA principles and practices.
• Minimum 5 years relevant technical or business work experience.
• Ability to work collaboratively within a team / group setting.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical skills.
• Experience with IBM Sterling B2Bi, Axway B2BI, Lightwell (Eliassen) and Jira is preferred.

Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.