Customer Order Support Representative

Role Overview

• Manage the end-to-end order process for internet Upsell Internet Packages
• Act as liaison between sales team and other internal departments
• Monitor orders and the statuses
• Escalate calls as needed
• Place outbound calls as needed to follow up on customers’ concerns or provide additional support
• Remain calm and professional when handling escalated situations or upset customers
• Build lasting relationships by earning customer trust and delivering consistent, reliable service

Requirements

• Must live in the State of Texas
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• Prior Work from Home Experience is required
• High School diploma or GED required
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Computer savvy and can resolve minor technical issues with minimum assistance
• Typing 25 words per minute with 90% accuracy

Benefits

• Health insurance
• 401(k) matching
• Paid time off