Senior ServiceNow Developer

Role Overview

• Build, enhance, and optimize core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB).
• Configure workflows and automation to improve outcomes (SLA performance, reduced MTTR, improved change success rates).
• Contribute to CMDB maturity through better data quality, governance, and alignment to operational processes.
• Implement secure configurations and access controls in regulated federal environments.
• Configure and support capabilities such as Discovery, Service Mapping, Event Management, and operational visibility/alerting.
• Build and enhance asset lifecycle workflows, software asset compliance controls, and inventory/data quality practices.
• Configure case management workflows, employee-facing service delivery, and catalog-style experiences that improve time-to-resolution and user satisfaction.
• Help ensure integration and data consistency between ITSM and these modules (CMDB/asset data, service catalog alignment, reporting).
• Deliver end-to-end development: requirements → build → unit testing → UAT support → deployment → post-release optimization.
• Develop with ServiceNow best practices across scripting and configuration (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs).
• Build integrations using REST/SOAP APIs and support data flows across enterprise systems.
• Collaborate with architects, consultants, and client stakeholders to translate mission needs into platform configuration and automation.
• Provide peer-level technical support through code reviews, troubleshooting, documentation, and sharing platform best practices.
• Support junior developers through pairing and practical guidance (without formal people management expectations).

Requirements

• 5+ years of ServiceNow development experience
• Strong ITSM expertise (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB)
• Demonstrated hands-on experience in at least one of the following: ITOM, ITAM, HRSD (experience across multiple is strongly preferred)
• Strong ServiceNow scripting/config skills (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs)
• Proficiency in JavaScript and integrations (REST/SOAP)
• Experience delivering in Agile/Scrum
• Consulting mindset and strong stakeholder communication
• Certifications: CSA required; CIS-ITSM preferred; CIS-ITOM/ITAM/HRSD a plus

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.
• Virtual happy hours and team-building events.