Client Service and Sales Specialist

Role Overview

• Convert active leads into sales and solicit participation for compensation and benefit surveys
• Respond to inbound calls, emails, and chat inquiries
• Conduct needs-based assessments to identify the right products and/or solutions
• Leverage internal connections and resources to provide answers and resolve client issues
• Process client and product order information
• Demonstrate Mercer proprietary systems to end-users

Requirements

• Bachelor’s degree preferred, or an Associate’s degree with 3+ years of experience in a corporate environment
• Exceptional customer service skills
• Tech-Savvy – ability to learn and navigate multiple platforms
• Excellent organizational, time management, verbal, written, interpersonal, and business communication skills
• Ability to work a consistent schedule of 9:00 AM–6:00 PM CST

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs