Office Administrator

Role Overview

• Reception Office reception for guests, carrier representatives and advisors
• Provide customer service to both clients and advisors via telephone, email, or in person
• Manage centralized email communication and distribution
• Maintain the cleanliness of common areas, such as reception and mailroom
• Assist and back up to mailroom duties to include preparing incoming and outgoing mail for distribution in a corporate centralized environment
• Organize and file advisor information including policies, mail and transaction confirmations at high volumes
• Order and maintain sufficient office supplies
• Scanning, digitizing, and emailing of various documentation at high volumes
• Uploading and saving scanned documents to shared folders
• Organize and file documents separated by urgent and non-urgent items
• Filing documents into the appropriate branch folders for processing
• Review back office system as required to confirm advisors information and ensure delivery to proper branch
• Sending advisor notices through the advisor portal (BSA)
• Performing periodic quality checks

Requirements

• French comprehension (reading and writing in french) is required.
• Completion of Secondary School, or equivalent
• Experience in the insurance/financial services industry is an asset
• Excellent customer service skills
• Strong time management skills and ability to multi-task and prioritize work in a fast paced environment
• Excellent organizational skills
• High degree of accuracy and attention to detail.

Benefits

• Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan, share ownership program and additional investment options.
• Employee recognition programs, service milestone celebrations, employee discounts and more!
• We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.