Direct and manage support staff for Staff Counsel law office(s).
Coach, mentor and facilitate development of support staff to maximize individual and office performance.
Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis.
Implement policies and procedures to assure compliance with Staff Counsel guidelines, policies and best practices.
Provide input to office leadership team to establish and develop training for office staff in the use of all office systems, including case management system, protocols, and docket/diary procedures.
Partner with office leadership team to provide office orientation for new employees and on-boarding for direct reports.
Prioritize and allocate support staff resources to meet the business needs of the office and adjust as necessary.
Manage the quality and efficiency of support staff performance.
Document and communicate performance progress updates and compensation decisions for support staff and discipline as appropriate.
Develop and execute staffing/ recruitment plans for law office support staff.

Bachelor’s Degree in business administration or related field.
5 years of prior experience as a legal assistant and/or paralegal.
3+ years supervisory experience in a law office.
Excellent communication skills both written and verbal.
Expert knowledge of law office procedures and local court/jurisdiction rules and procedures.
Basic knowledge of accounting and financial analysis.
Demonstrated conflict management skills.
Demonstrated project management skills.
Customer centric oriented.
Ability to multi-task and prioritize work.
Attention to detail.
Strategic Thinker.
Proficient in Microsoft Office Word, Outlook and Excel.
Able to maintain strict confidentiality.
Change Management.
Influence others.
Delegation and execution skills.
Hold others accountable for their commitments.
Coaching Skills.
Team Building Skills.
Effective Time Management.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Law Office Administrator

Key skills