About this role

Own & Grow a Portfolio of Corporate Enhanced Accounts
Partner with Account Executives to define success plans tied to customer ROI and adoption objectives
Conduct regular account check-ins and Business Reviews to track progress, surface risks, and align on next steps
Support Corporate Standard Tier customers through clearly scoped adoption engagements focused on specific outcomes
Drive Adoption & Outcomes by translating customer product interest into clear business outcomes and measurable success goals
Capture and document Verified Outcomes when customers confirm ROI
Coordinate with internal teams to execute adoption and success plans

1–3 years of experience in a customer-facing role (Customer Success, Support, Consulting, or similar)
Strong ability to organize work, manage projects, and follow defined processes
Comfort translating customer needs into structured plans and clear next steps
Excellent written and verbal communication skills.

Customer Success Manager

Key skills