Provides advanced technical support, delivering Tier 2 and occasional Tier 3 assistance for complex production issues across enterprise systems.
Ensures operational continuity by maintaining accurate asset inventories, managing wireless device assignments, and coordinating with third-party vendors to resolve escalated technical challenges.
Supports Service Desk operations and Tier 1 functions as needed, demonstrating flexibility and a strong commitment to service excellence.
Guides data-driven initiatives, including administration of enterprise applications, analysis of data requests, and preparation of timely, accurate reporting for leadership.
Requires exceptional verbal and written communication skills, as collaboration with internal and external IT teams and the creation of clear & concise documentation are critical responsibilities.

Three (3) years of experience in IT Site Support and/or Service Desk environment.
Experience with Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
Experience with ITSM tools and ticketing systems
Hands-on IT hardware support (repair/refurbishing/upgrading/etc.) experience
Experience with Active Directory, Exchange, and enterprise-level application support required
Experience in IT Site Support and/or Service Desk environment, preferably in the medical industry preferred
Associate’s degree from an accredited institution required
In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position.
Bachelor’s degree from an accredited institution preferred
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred

IT Specialist II

Key skills