Director of Operations

Role Overview

• Develop and execute strategic operational initiatives that are incorporated into the company roadmap and delivered on defined timelines.
• Lead pre-season capacity planning processes, ensuring vendor capability aligns with brand forecasts and peak demand requirements.
• Oversee seasonal placement strategies to ensure production capacity and service levels are aligned with brand needs and customer expectations.
• Own vendor sourcing strategy, contract negotiations, and cost reviews.
• Recommend sourcing optimizations and structural changes to the vendor base to improve short
• and long-term performance.
• Review and analyze vendor costs, SLA performance, and vendor profitability, including reprint and refund impact, and implement strategies to drive margin improvement.
• Develop measurement frameworks and analytical tools to assess operational performance, risk exposure, and vendor effectiveness.
• Establish and report on KPIs regularly to executive and cross-functional leadership.
• Lead and formalize the Quarterly Business Review (QBR) process for core vendors.
• Communicate performance results, risks, and improvement plans to internal stakeholders and recommend source base adjustments when warranted.
• Influence and align with cross-functional leaders through structured in-person and virtual meetings.
• Drive performance communication to Brand leaders during cross-functional forums.
• Implement continuous process improvements to streamline operational workflows and enhance scalability across 20+ brands and multiple eCommerce platforms.
• Design and deploy operational systems and reporting tools that improve visibility into vendor performance, capacity utilization, and service metrics.
• Lead and mentor teams responsible for vendor management, operational execution, and performance improvement initiatives.

Requirements

• Bachelor’s degree in business administration, Supply Chain, Operations or related field.
• 8+ years of progressive experience in operations, supply chain, or business management, preferably within a multi-brand eCommerce or high-growth environment.
• Demonstrated experience building operational roadmaps and executing complex, crossfunctional initiatives.
• Strong financial acumen with the ability to analyze margin drivers, vendor profitability, and cost structures.
• Strong understanding of global trade regulations, import/export requirements, tariffs, and international vendor operations.
• Experience leading structured vendor governance processes, including QBRs and SLA management.
• Advanced analytical and systems proficiency, with experience implementing reporting tools and KPI dashboards.
• Strong negotiation, communication, and executive presence, with the ability to influence at all levels.
• Proven ability to lead in a fast-paced, deadline-driven environment, particularly during seasonal peak cycles.

Benefits

• Health, Dental, Vision and Pet Insurance
• Life Insurance
• Pet Insurance
• Mental Health Benefits
• 401(k) with matching
• Excellent Work/Life Balance – Paid Time Off, Sick Days, Paid Holidays, and Floating Holidays
• Employee Product Discounts