Quality Assurance Specialist

Role Overview

• Reviewing and auditing auto damage estimates for both repairable and total loss claims to ensure accuracy, consistency, and compliance with client guidelines
• Evaluating estimates prepared by 1099 and staff appraisers, validating estimating practices, documentation, and adherence to established standards
• Identifying discrepancies, providing quality feedback, and supporting overall estimating integrity across the program
• Compiling audit results and submitting to manager for review
• Providing audit results for quarterly stewardship reports
• Monitoring ongoing action items logs and project plans with appropriate stakeholders
• Updating vendor resources to mapping program

Requirements

• Bachelor's degree from an accredited college or university preferred
• Four (4) years of investigative experience or equivalent combination of education and experience required
• Oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies

Benefits

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits