Key skills
Communication
About this role
Role Overview
- Expedite the Customer Service claims application process
- Ensure correct case assignment
- Act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions
- Assign new claims to the appropriate claims handler
- Enter verbal and written application information into the claims management system
- Communicate clearly and professionally with the customer regarding all aspects of the claims process
Requirements
- High school diploma or GED required
- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
Benefits
- Flexible work arrangements
- Work-life balance
- Employee support programs