Assist the Property Manager in all aspects of property management, including apartment occupancy, leasing, rent collection, resident enrichment, and customer service.
Contribute to marketing and leasing efforts to attract prospective residents.
Conduct property tours, highlighting the unique features and benefits of our communities.
Assist in the screening and selection process of prospective residents.
Ensure accurate and up-to-date records of apartment availability and occupancy rates.
Manage the leasing process, including the preparation and execution of lease agreements.
Provide exceptional customer service to prospective and current residents.
Address inquiries and concerns promptly and professionally.
Timely collection of rent payments from residents and maintenance of accurate records.
File evictions when necessary.
Collaborate with the Property Manager and the Impact Team to organize and coordinate community events and activities.
Foster positive relationships with residents and address their concerns effectively.
Coordinate maintenance requests and ensure prompt resolution.
Stay informed about industry trends and best practices to continuously improve service delivery.

Previous experience in property management or customer service is strongly desired.
Strong interpersonal and communication skills, with the ability to build rapport with diverse individuals.
Excellent organizational and time management abilities to handle multiple tasks effectively.
Proficiency in property management software and Microsoft Office suite.
Knowledge of Fair Housing regulations and leasing practices is an advantage.
Flexibility to work evenings and weekends, as required.

Bilingual Assistant Manager

Key skills